FAQs

When should i expect my item to come?✈️

All Items Are Shipped Up to 16 Days After Purchase, We are not at fault for any shipping errors or issues and we will make sure to work as hard as possible for you to resolve any issue✈️

What to do if i need help with assembly?🛠️

We strive to help our customers as much as possible, if you need help with assembly, dont hesitate to send us an email through the site(preferred) or just email us! We provide 24/7 Customer Service

Will Your Products Fit My Bike?⚡️

Our Kits And Accessories are compatible with most standard bike frames, make sure to check your tire size before ordering⚡️

What tools do i need for installation?🧰

Basic tools like wrenches, screwdrivers, a bike repair workshop should be good, We highly recommend the tool kits on our site!

CUSTOMER SERVICE

What We Offer!

📩24/7 customer service

⚡️Fast Responses

❤️Unlimited Customer Care

Thats The VE Promise👍

CONTACT

(the boring stuff)

MORE INFO!

Our Story😀

We Are an ABN Registered Aus-Based business started in 2024, we strive to bring the bikelife community everything they need to burn up the streets on their bikes, no matter what you ride from BMX to Dirtbikes, we have got the top quality stuff you need to make your dream bike, were ready to bring the best and most affordable Bike kits and Accessories right to your door! Were absolutely honored to Upgrade your ride!

Stay Ridin’- VE Bikes Team

Contact!📩

EMAIL: voltedge.inquiries@gmail.com

FOR FURTHER TALKING DM OUR SOCIAL MEDIA CHANNELS!

Return Policy!

At VoltEdge, we are committed to providing high-quality products and ensuring your satisfaction. If you are not entirely satisfied with your purchase, our return policy outlines your options for returns and exchanges.

WE ARE NOT AT FAULT FOR ANY SHIPPING ISSUES OR DAMAGE CAUSED BY SHIPPING!

  • Eligibility for Returns

• Products must be returned within 30 days of the delivery date.

• Items must be in their original condition, unused, and with all original packaging, accessories, and manuals included.

• Proof of purchase (receipt or order confirmation) is required for all returns.

  • Non-Returnable Items

• Products that have been installed, used, or damaged due to misuse or improper handling.

• Custom or special-order items.

• Sale or clearance items (unless defective).


  • Defective or Damaged Products

If your product arrives defective or damaged:

1. Contact our customer support team within 7 days of delivery.

2. Provide a detailed description of the issue along with photos or videos.

3. We will offer a replacement, repair, or full refund depending on the nature of the defect.


  • Return Process

1. Contact Us: Email or send a Direct Message on our social medias to initiate a return.

2. Approval: Once your return request is approved, We will provide details and shipping instructions.

3. Shipping: Return the product to the address provided. Customers are responsible for return shipping costs unless the product is defective or incorrect.

4. Inspection: Once received, we will inspect the product to ensure it meets our return criteria.

5. Refund/Exchange: Refunds will be issued to the original payment method within 7-15 business days. Exchanges will be shipped as soon as the return is processed.

  • Restocking Fee

A 15% restocking fee may apply for non-defective returns.

  • Warranty Claims

ALL ITEMS ARE UNDER A 1 YEAR WARRANTY UNLESS DEFECTIVE

For further questions or concerns, please contact us at:

voltedge.inquiries@gmail.com


We appreciate your trust in VoltEdge and are here to ensure you have the best experience with our products

Social Media Promotion🤳

We strive to be an important part of the BikeLife community! We would love for you to send any content about your Rides as this helps give you promotion and us recognition! Send in anything to our Social Media Accounts!